Whitepapers

This whitepaper explores how Salesforce’s AI-powered solution, Agentforce, can revolutionize B2B customer service in 2025 and beyond. It addresses challenges like complex support needs, limited resources, rising expectations, and data silos. Agentforce streamlines knowledge management, provides omnichannel support, enhances case resolution, and offers scalability. 

Kasmo, a global Salesforce-certified partner, can help implement and optimize Agentforce with industry-specific knowledge and end-to-end service. By leveraging Agentforce and partnering with Kasmo, businesses can enhance customer satisfaction, improve efficiency, and drive operational success.