The Challenge
With a Global teams, our client wanted to make it as simple as possible for people to engage with the brand, and that meant avoiding siloes from the start. The desire for a single solution that was easy to use, to manage e-commerce, service, and marketing led the company to Salesforce.
The Solution
- Requirement analysis and Solution design
- Salesforce service cloud case management
- Implementation of email to case and web to case
- Customization of reports and Dashboards for process improvements
- Salesforce marketing cloud implementation
- Integration service cloud data to marketing cloud
- Customer community cloud
- GDPR compliant platform for operations
Products
- Service cloud
- Marketing cloud
- Community cloud
Results
- Connecting the Front office and Back office
- Modern digital experiences
- Sales and Service teams are collaborated in real-time
- Provide service agents with the visibility to resolve customer cases quickly
- High performance service operating model
