Travel and Hospitality

Data + AI + Travel and Hospitality = Transformative CX

Overview

From airlines and hotels to cruises and car rentals, each travel and hospitality segment requires a tailored approach to stay ahead of the curve. To meet the growing demand for personalized experiences and seamless services, you need data and AI solutions that enable smarter decisions and operational optimization. Kasmo, in partnership with Snowflake, delivers cutting-edge solutions that help you enhance customer experiences and drive business growth across every segment.

Key Challenges in Travel & Hospitality

How Snowflake Can Solve Travel and Hospitality Challenges

Boost Engagement with AI

Strengthen Customer Loyalty

Managing Irregular Operations

Boost Engagement with AI

Strengthen Customer Loyalty

Managing Irregular Operations

Our Solutions

Data Mesh/Data Lakes

The travel and hospitality industries face challenges in managing and analyzing data at scale. By using a platform with domain-owned design, open standards, and serverless architecture, Snowflake helps reduce on-premises data platform costs and increases agility, meeting both operational and analytical needs.

Agentic AI – Personalization

Agentic AI personalizes services in travel and hospitality by automating bookings, providing real-time updates, and offering 24/7 support via virtual assistants. Snowflake enables enhanced safety through travel risk assessments, promotes sustainable tourism, and improves the journey with post-trip feedback and immersive experiences.

Service Recovery

The service recovery solution helps businesses manage cancellations and service delivery failures efficiently. It automates cancellation processes, ensures proactive customer communication, and offers quick resolutions like rescheduling or refunds. The solution provides valuable insights to prevent future issues and improves customer satisfaction by focusing on seamless recovery. Customizable workflows allow businesses to tailor the solution to their specific needs

Data Sharing

Real-time data sharing revolutionizes collaboration with partners and alliances by providing immediate, secure access to information. This eliminates the delays and complexities of traditional nightly batch processing and data reconciliation. This solution provides instant insights, which allows the partners to make faster, more informed decisions, improving agility and responsiveness. This streamlined approach also reduces the operational overhead of managing and reconciling disparate datasets, freeing resources for strategic initiatives.

The Kasmo Advantage

With Kasmo’s expert guidance and Snowflake’s industry-leading data capabilities, you gain the tools needed to enhance customer experiences, optimize operations, and drive growth faster than ever.