Customers today are more informed, cautious, and demanding than ever before. The digital era has enabled people to have vast
Using AI in Education: Why is It Necessary? According to Forbes, 60% of educators are using AI in classrooms. These
Role of Customer Service Analytics in The Automotive Industry According to McKinsey, “almost 60 percent of potential car buyers under
Role of Automation in Automotive Industry Automakers and OEMs are driven by innovations such as autonomous vehicles and deploying automation
Importance of Omni Channel Customer Service in The CPG Industry Modern consumers interact with brands across multiple touchpoints, from social
How AI in Marketing Automation Is Revolutionizing the CPG industry? According to research by McKinsey: “We estimate that by 2030,
AI in Field Service Management: Is it Necessary? Mobile workers are increasingly expected to deliver quick, seamless, and personalized service.
How Manufacturers Can Leverage Email Marketing to Solve Problems with Customer Service? Due to increasing customer demands, inventory management challenges,
Introduction According to Statista – “Consumer Goods market is projected to amount to US$4.54tn in 2025”. Many people are now
What Role Do Customer Service Channels Play in Improving Customer Engagement? Think about the last time you had to contact
