Whitepapers

Traditional chatbots excel at automating simple, repetitive tasks with predefined scripts, while Agentforce leverages advanced AI, including NLP and LLMs, for more dynamic, personalized, and scalable interactions. Agentforce provides multi-channel support, adapts over time, and delivers highly tailored experiences, making it ideal for businesses seeking long-term customer service improvements. 

This whitepaper compares traditional chatbots and Salesforce Agentforce AI, exploring their differences in task handling, communication methods, personalization, and data usage.