With a wide selection of tools to improve company models and operations, Salesforce is a highly regarded CRM. Since each Salesforce product has been created with a specific purpose in mind, it is simpler for organizations to select the ones that address their particular needs and technological constraints.
Being a long-time Salesforce certified partner, Kasmo is aware of the significance and function of each Salesforce product in transforming the value of your company. Let’s go in-depth and go through each Salesforce product’s key features.
Salesforce product – Service Cloud
A Salesforce application called Service Cloud offers 24/7 customer assistance for all clients. The number 1 customer care platform in the world, Salesforce Service Cloud, gives agents the resources they need to handle client problems efficiently with features like Lightning Service Console, Case Management, Workflow and Approvals, Omni-channel Routing, Telephony Integration, Social Customer Service, Automation with Macros, Account and Contact Management, Custom Reports and Dashboards, Asset and Order Management.
Salesforce product – Sales Cloud
One of the most well-known Salesforce products, Sales Cloud, refers to the Salesforce.com sales module. To meet your sales goals, you must identify, market to, and manage your prospects and clients. Prospects, Customers, Connections, Contacts, Prospects, Goods, Quotation, and Campaigns are all included.
Salesforce product – Community Cloud
Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need.
- Build your community
- Connect your customers
- Grow partner sales
- Empower your employees
Marketing Cloud
Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships and campaigns with customers. The features of Marketing Cloud includes email studio, journey builder, data studio and many other features that are crucial in the procedure of marketing.
Customer data is activated by Salesforce Marketing Cloud Advertising Studio to fuel digital advertising on social media. It enables you to handle advertising campaigns at a large scale and launches them straight from Journey Builder.
Features include-
- Messaging for every step of the customer journey
- Drag-and-drop segmentation
- 1:1 content personalization
- CRM and cross-channel integration
Tableau CRM
Tableau CRM (formerly Einstein Analytics) is a revolutionary customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to your CRM.
Features include-
- Acts on data
- Get apps for everyone
- Work on any device
- Connect more quickly.
At Kasmo, we believe in turning challenging business problems into seamless experiences. Click here to get in touch with us for further information.
